If you lost your login information, retrieve/reset your details here.
No, we don’t support (remote) port forwarding as that would allow people to hide anonymous servers behind our services.
No, but you can generate a new one on the password recovery page.
If you have purchased with subscription (PayPal only) it auto renews.
If you have not purchased with subscription it doesn’t auto renew.
The sending of email with smtp/esmtp has been blocked due to spammers abusing our services. You can still send email with webmail services.
A: Most “home routers” only supports one PPTP connection. Use OpenVPN if you want to use more then one computer at a time.
It’s most likely a firewall/router issue. PPTP needs TCP port 1723 and IP Protocol 47(GRE) allowed/forwarded to work. Some routers has a feature called VPN Passthrough that needs to be enabled.
You forgot to start OpenVPN as an administrator. Quit OpenVPN, right click on the desktop icon and select “run as admin”
You have forgotten to copy the SSL dir from the .zip file into your config dir.
On Windows it should be “C:\Program File\OpenVPN\config\”
On Mac OS X it should be “~/Library/Application Support/Tunnelblick/Configurations/”
This is caused by a firewall blocking the connection. UDP port 1194 must be allowed. Try temporarily disabling your firewall to see if that solves the problem.
It might also be your internet provider that is blocking UDP port 1194.
The OpenVPN config can be changed so that you connect to our alternative OpenVPN service on UDP port 53. Change the line in the config that says:
remote vpn.blackvn.xxx 1194
into
remote vpn.blackvpn.xxx 53
You have forgotten to enter the IPSec secret. The secret is: blackvpn
You have forgotten to download our zip file with configs & certificates. It must be extracted into the OpenVPN config folder. The zip file can be found on the installation page: http://www.black-vpn.online/support/windows/openvpn/
Sometimes when you do that you get whitespaces, to avoid them copy and paste to a text editor first or enter the details manually.
Open the Keychain Access application and edit the “OpenVPN-Auth” item. Then in Tunnelblick select a server and connect. You will then be asked to enter your blackVPN username and password again.
With Mountain Lion you need to use the latest Beta version of Tunnelblick. You can find it on installation instructions for Mac OS X http://www.black-vpn.online/support/mac-osx/openvpn-easy/
This means that Tunnelblick was unable to load the tun and/or tap kexts (device drivers) it needs to make a VPN connection. Usually that is because there are incompatible kexts already loaded. Recent versions of Tunnelblick try to be “good citizens” by loading kexts only when needed, and unloading them when they are no longer needed. However, some other VPN clients (Cisco AnyConnect SSL VPN, for example) load their own, incompatible kexts when the computer is started and leave them loaded, whether or not a VPN connection is in use. (Some non-VPN software also loads incompatible kexts — for example, Pogoplug loads a “com.pogoplug.xcetun” tun kext which interferes with Tunnelblick’s tun kext.)
To find out if this is what is causing the problem, use the “kextstat” command in a Terminal window. It will list all of the loaded kexts. Usually the tun and/or tap kexts show up at or near the end of the list. Common tun/taps are:
net.tunnelblick.tun and net.tunnelblick.tap: These are the kexts used by current versions of Tunnelblick. The appropriate one (tun or tap) is loaded when a connection is requested, and unloaded when it is disconnected.
foo.tun and foo.tap: These are obsolete Tunnelblick kexts, loaded when an older version of Tunnelblick is launched (and unloaded when the computer restarts). If Tunnelblick detects them, it will offer to unload them before connecting.
com.cisco.cscotun: This is Cisco AnyConnect SSL VPN kext. Cisco’s installer causes it to be loaded when the computer starts.
com.viscosityvpn.Viscosity.tun and com.viscosityvpn.Viscosity.tap: These are kexts used by the Viscosity VPN client.
com.pogoplug.xcetun: This kext is associated with Pogoplug.
To unload kexts and allow Tunnelblick to load its own kexts, use the ‘kextunload” Terminal command to unload each loaded tun and tap kext individually. For example, to unload com.viscosityvpn.Viscosity.tun, type the following:
sudo kextunload -b com.viscosityvpn.Viscosity.tun
(The “sudo” is necessary because this command modifies the device driver. You will be asked for your administrator password.)
